At House of Bubu, we want you to feel confident when shopping with us. We take great care in the quality and presentation of our garments and understand that occasionally an item may need to be returned.

1. Returns

If you wish to return an eligible item, you must notify us within 14 days of receiving your order.

Once you have notified us, the item must be returned to us within the following 14 days.

To request a return, please email sales@houseofbubu.co.uk with your order number and the item(s) you wish to return. We will provide you with the relevant return instructions.

Please do not send a return without contacting us first.

2. Return Condition

We understand that you may need to try your garment on to check the fit. However, returned items must be handled with care.

Items should be returned:

• Unworn other than for the purpose of trying on
• Unwashed and unaltered
• With original tags attached where applicable
• Free from makeup, deodorant, perfume, body odour or other marks
• With the original packaging where reasonably possible

Please take particular care when trying on garments to avoid makeup or other marks.

Where an item has been handled beyond what is reasonably necessary to establish its nature, characteristics and fit, and this has reduced its value, we may make an appropriate deduction from the refund in accordance with your statutory rights.

3. Return Shipping Costs

For change-of-mind, fit or sizing returns, the customer is responsible for the cost of returning the item to House of Bubu.

We strongly recommend using a tracked return service and retaining your proof of postage until your refund has been completed.

Original standard delivery charges will be refunded where required by applicable consumer law. If you selected an enhanced or express delivery service, any additional amount paid above the standard delivery cost may not be refundable.

4. Faulty or Incorrect Items

If you receive an item that is faulty, damaged or different from what you ordered, please contact sales@houseofbubu.co.uk as soon as possible with your order number and photographs of the item.

Where the item is confirmed to be faulty or incorrect, House of Bubu will arrange an appropriate resolution and cover reasonable return costs where required.

Nothing in this policy affects your statutory rights.

5. Refunds

Once your return has been received, we will inspect the item and process any refund due to your original payment method.

Where a refund is due following cancellation of an online order, it will be processed within the timeframe required by applicable consumer law. Your bank or payment provider may require additional time for the funds to appear in your account.

6. Exchanges

We do not currently offer direct exchanges.

If you would like a different item, colour or size, please return the eligible item in accordance with this policy and place a new order.

7. Personalised or Bespoke Items

Items that have been genuinely made to your individual specifications or personalised specifically for you may not be eligible for the standard change-of-mind cancellation right.

This does not affect your statutory rights where an item is faulty, not as described or otherwise does not meet the requirements of applicable consumer law.

8. International Returns

International customers should contact sales@houseofbubu.co.uk before returning an item.

Unless the item is faulty or incorrect, customers are responsible for international return shipping costs and any applicable return-related charges.

9. Contact Us

If you have any questions about a return before sending your item, please contact:

sales@houseofbubu.co.uk

We will be happy to assist you.